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ISPACE (Ispace Internet) is committed to the protection of customer personal information. ISPACE is subject to the requirements of the Telecommunications Act 1997, the Privacy Act 1988, the Telecommunication Industry Ombudsman Scheme and the ACIF Code of Practice.
ISPACE only collects personal information from you that is necessary to perform its functions or if it is necessary by law. The personal information ISPACE collects about you depends on the services you request and the use you make of those services. Personal information held by ISPACE may include:
• your name, address and contact details;
• your date of birth;
• drivers licence;
• password;
• credit card details;
• information obtained as a result of credit checks which you authorise us to carry out;
• records of communications between you and ISPACE relating to services provided by ISPACE to you;
• call charge records;
• billing statements.
ISPACE recognizes that any personal information is very important to you, and that you should have a right to control the use and dissemination of that information. The primary purpose for which we use your personal information is to provide you with telecommunications services, eg Internet services. Related purposes for which your personal information also might be used include:
• providing you with customer service, including investigating and resolving of complaints in relation to your services;
• provisioning or connecting your services;
• network routing;
• checks for credit-worthiness and for fraud;
• billing;
• debt collection.
ISPACE collects your personal information in various ways, such as over the phone, over the Internet if you transact with us on-line, or when you complete an application form for one of the products or services that we offer or promote. ISPACE collects personal information directly from you at the time when you apply for telecommunications services. ISPACE may also collect personal information from third parties such as:
• credit reporting agencies;
• suppliers of telecommunication services (eg other telecommunication and information service providers);
• other entities who supply services to us related to the provision of telecommunication services provided to you.
The information ISPACE collects from you is strictly confidential. ISPACE will not reveal, disclose, sell, rent or pass that information on to any third parties unless they are contracted to ISPACE to keep the information confidential or are required to comply with all relevant laws including the Privacy Act 1988. Services that I.S.PA.C.E. contracts out include service provisioning, debt collection, and I.T. services. We impose security and confidentiality requirements on how contractors are to use your personal information.
ISPACE may disclose personal information for the purpose specified to you at the time of collection or for another purpose if:
• you would reasonably expect ISPACE to disclose it for that purpose; and
• that purpose is related to the purpose specified to you at the time of collection.
If ISPACE should wish to disclose any of the personal information other than as set out above, we will not do so unless we have your written consent.
Exceptions to this include:
• where there are reasonable grounds to believe that disclosure is necessary to prevent a threat to life or health; or
• where suspicions that unlawful activity is or has been engaged in and uses the personal information to investigate the suspected unlawful activity; or
• the use or disclosure is authorised or required by law or reasonably necessary to enforce the law.
ISPACE will take reasonable steps to ensure that all information we collect, use or disclose is accurate, complete, up-to-date and stored in a secure environment accessed only by authorised persons.
You have the right to access the personal information we hold about you. ISPACE will generally not charge you with a fee for access to your personal information, unless requests are considered unnecessarily numerous, extensive or otherwise vexatious. Also if you wish to have a copy of the personal information, charges that cover administrative costs of providing the information to you might apply. To request access to your personal information, please contact Customer Service on 02 6585 4266 or e-mail accounts@ispace.net.au
If for any reason ISPACE refuses to give you access to your personal information, we will provide you with the reasons for our decision. The circumstances in which access to personal information may be limited or denied include where giving you access:
• would pose a serious threat to life or health of any individual or pose an unreasonable impact on the privacy of an individual;
• would prejudice any negotiations or legal proceedings between you and ISPACE;
• would prejudice the detection and investigation of unlawful activity; or
• would prejudice enforcement of laws.
If you believe that we hold personal information that you consider to be inaccurate, incomplete or not up-to-date, please contact our Customer Service on 02 6585 4266. In most cases we will amend any inaccurate, incomplete or not up to date information. In the event of an unresolved disagreement, either you or ISPACE may append an explanatory note to the data in question.
You can complain about breaches of your Privacy in writing (e-mail, fax or letter) to: Customer Service
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